Engagement

1. Thank you for accepting my offer to present coaching services to you. By placing an order, you acknowledge that you have read and agree to these Terms and Conditions and agree that the placement of an order together with these terms and conditions forms a contract between you (herein referred to as ‘the Client’) and MIKAEL D LUMAN
2. These services are provided by MIKAEL D LUMAN Coaching by Coach, MIKAEL D LUMAN (herein ‘the Coach’). Coaching may address specific personal projects, business outcomes or general conditions in the client’s personal and/or professional life. Coaching is not advice, therapy or counseling. Services may include, but not be limited to, values clarification, business brainstorming, identifying and creating plans, examining modes of operating and teaching tools to assist personal transformation.
3. Throughout the coaching relationship, your Coach will engage in very direct and personal conversations. For the coaching to be powerful and transformational, your Coach will be honest and straightforward in asking questions and the client agrees to fully participate in the process. This may include, but not be limited to, attending all sessions on time, completing all set ‘integration work’ and reading/watching/listening to external material as directed by the coach.
4. Some packages come with private sessions which will be outlined in your Offer Letter. Unless otherwise agreed, it is the client’s responsibility to schedule via the scheduling link and call the Coach. Each session will be conducted via Zoom, unless otherwise agreed to by both parties. Number of sessions and duration of call are outlined in your Offer Letter.
5. Coaching calls made late will be deducted from the scheduled session time frame. Cancellations within a 24-hour period will be considered as a ‘completed’ coaching session.  Please make sure to attend your sessions or reschedule them with 24 advance warning.

Confidentiality

1. We are committed to protecting your privacy. We are also committed to effectively managing the collection, storage, use and disclosure of personal information for the purpose of our business activities in accordance with the California State Law.
2. The coach promises the client that all information provided is strictly confidential. No information or content shall be released to any persons, including spouse or immediate family, except at the client’s request. Your willingness to be truthful, open and vulnerable are paramount to your coaching success.
3. For coaching purposes only, all private sessions may be recorded digitally and provided to you after your coaching session. Your Coach will keep these files only for the duration of this agreement. All files will then be destroyed. These recordings are entirely for the benefit of the coach/client relationship.
4. For group coaching sessions, you hereby agree your likeness and images, either in audio, video, or photos may be used for educational, marketing, or any purpose that we deem fit without your prior approval.

Time and Place

Your payment of the investment to us entitles you to receive: Coaching Calls as well as access to all of MIKAEL’S digital products.

1. Private Coaching Sessions with MIKAEL as outlined in Offer Letter.
2. Access to some of MIKAEL’S Digital Products.
3. One offs, Giveaways, or shorter-term coaching packages are to be used as described on MIKAELDLUMAN.COM.
4. Access into Private Facebook Group.
5. Private coaching calls are to be booked in advance by you via the scheduling link. Sessions are to be spaced every 7-10 days to allow you time to complete the integration work and action items.  

Investment (USD)

1. You must pay to us in consideration of the services an investment of the following
1. $222
2. Or as otherwise agreed upon in writing by MIKAEL.
2. Payment made under this agreement must be made by the means specified in the order.
3. Payments made by Credit Card are subject to a 1.75% payment fee.
4. Payments by PayPal are subject to a 3.0% payment fee.
5. Receipts can be tailored to suit your business/taxation needs.

Refunds

1. Unless a promotional rate or time frame has been accepted, the client has 24 hrs. of placing the order to contact us via email at [email protected] to cancel the order. After this date, a refund can only be issued as defined below.
2. We may cancel the coaching services for any reason by written notice to you. We will refund you the investment that you have actually paid to us (minus any commissions that may have been paid to 3rd parties) within 30 days of giving you notice of cancellation. We shall have no further liability in respect of the cancellation.
3. The coach is committed to providing you with exceptional results such that we offer a 14-day action-based guarantee.   Our refund policy is as follows: Customers are entitled to a full refund if they complete all action items from weeks 1, 2, and 3 (as defined by your coach) in the training program and email the completed worksheets and items to [email protected] which holds people accountable to doing the work and getting results. Worksheets and documents must be sent to [email protected] within 14 calendar days from the date of purchase.  If customers do not complete the action items and send them to [email protected] they are not entitled to a refund.  If customers, ask after 14 days they are not entitled to a refund. 
4. Action items are described as one or all the following: 1. Watching and completing modules assigned by coach 2. Join the Facebook group and engage (like, comment, and post) within that group, 3. Submit your action items to your coach, 4. Attend all calls including any private coaching, Masterminds, and Q&A’s. If after completing these steps and submitting your work to your coach, you will have the opportunity to have a call to discuss your concerns with your coach to determine your eligibility for a refund. If we determine you are eligible for a refund, you will receive 100% of your purchase back within 90 days.  If you don’t schedule your first coaching call with your coach within 14 days, there are no refunds.  
5. AFTER 14 DAYS THERE ARE NO REFUNDS OR GUARANTEES.

Disclosures

You Acknowledge:

1. That neither we, nor any of our representatives or any person we engage, perform the services as an investment advisor or licensed by ASIC or any other governmental authority to provide investment advice.
2. That the seminar service does not purport to provide investment advice or operate an investment advice business (as defined in the Corporations Act 2001)
3. That neither we, nor any of our representatives or any person we engage, perform the services as advice as professional mental health therapist, or therapist of any kind. For these matters, please seek professional medical advice from a third party. Our focus in your coaching is to help you get results in the present and in the future.